Welcome, tenants! On this page you will find resources and information that are helpful to you as a current tenant residing in a Foxy property, including the ability to pay your rent online, find answers to frequently asked questions, and view or download certain policies and procedures that apply to your tenancy.
Pay Your Rent Online or by sending to our secure lockbox
Foxy has partnered with ClickPay to provide tenants the ability to make secure payments online, 24 hours a day 7 days a week. It’s simple, and it’s free!
Please visit the ClickPay website to create an account and begin making your online payments. ClickPay customer service representatives are available 24/7/365 to provide you with any assistance you may need.
If you would like to mail your rent, please send it to our secure lockbox at:
PO Box 31078
Tampa, FL 33631
Frequently Asked Questions
Q: When is rent due?
A: Rent is due on the 1st of each month. You will be charged a late fee on any open balance on your account beyond the grace period stated in your lease.
Q: How do I pay my rent?
A: We accept checks, money orders, and certain types of online payments. We do not accept cash under any circumstances.
Q: Can I really pay my rent online?
A: Yes! Foxy has partnered with ClickPay to accept online bill payment. Simply go to ClickPay to register and pay.
Q: I have a maintenance issue with my apartment. What should I do?
A: Contact your property manager during regular business hours, and an associate will work with you to schedule a convenient time for the super or maintenance person to come to your apartment.
Q: I have an emergency. What should I do?
A: In case of a medical, fire, smoke, or other emergency that could involve immediate peril to you or someone around you, call 911 first. Then call the super and/or the property management office. For all other emergencies, if during regular business hours, call your property manager; if after business hours or over the weekend, call your building superintendent.
Q: What is an emergency?
A: An emergency is a condition that endangers the health or safety of you or other residents, or if left unaddressed could cause damage to the property or your personal well-being. A few examples of an emergency are listed below.
Emergencies are addressed immediately, 24 hours a day, 7 days a week.
• Smoke or fire;
• No hot water or heat (during winter);
• Smell of gas;
• Water leaks;
• Toilet, tub, or sink overflow.
Q: What are some examples of non-emergencies?
A: The following list contains some examples, but is not exhaustive:
• Appliances not working
• Light fixture is broken
• Broken or loose cabinets
• Closet door broken
• Vermin in apartment
• Air conditioning failure
• An annoying sound
• Window is stuck
• Drain stoppage
• A spill or mess in a common area
Q: What if I get locked out of my apartment?
A: During normal business hours, contact your property manager for a replacement key. If it is outside of normal business hours, you must call a locksmith and you will be charged for any damages. If you call the Fire Department and have your door broken, you will be charged for all damages plus an administrative fee.
Q: A leak destroyed my belongings. Will you compensate me for my damages?
A: No. Our insurance does not cover damage to your personal property, it only covers damages to the building and to your unit, such as the walls, floors, appliances, etc. Therefore we strongly encourage all tenants to obtain renters insurance to protect you against this sort of thing. You may consult the following link for more information about renters insurance.
Q: How do I properly dispose of old furniture or other large items?
A: Please contact your building superintendent for instructions and assistance with the disposal of furniture and other large bulk items.
Q: How do I properly dispose of ordinary household trash and recyclable items?
A: It is your responsibility to separate trash from recyclables, and to properly dispose of each in the designated area of your building. Instructions are provided in each trash room. Violation of this policy will result in monetary fines.
Q: I want to put a washing machine in my apartment. Is that ok?
A: No. You may not install or operate washers or dryers, or any other machinery, heating device, or any similar such equipment. All modifications to your apartment must be pre-approved in writing by management. No exceptions.
Q: I want to paint my apartment. Is that ok?
A: Yes. However, upon move-out you are required to deliver the apartment back in the condition in which you received it, which means painting the walls back to their original color. You may lose all or a portion of your security deposit if you fail to do so.
Q: I bought my son a bicycle but I don’t want to keep it in my apartment. Can I just leave it in the hallway?
A: NO. You must keep all your belongings inside your apartment at all times. Do not leave any items such as bicycles, toys, etc. in the hallways or the stairwells. This is a fire and safety hazard. You will be fined for this.
Q: My daughter is having a few friends over and they’d like to play in the hallway. Is that ok?
A: No. The public areas of the building are for coming and going only; they should not be used as a playground, smoking area, or anything other than coming and going to your apartment. Also children must be accompanied by a responsible adult at all times.
Q: My neighbor is disturbing me. What should I do?
A: First you should attempt to resolve any issues with your neighbors amongst yourselves. If you are unable to do so, you should contact your property manager for further direction. If ever you feel threatened or you notice illegal activity going on, you should call the police.
Q: My friend came over, and while he was here he damaged the building. I’m being charged for the damage, but I didn’t do it! Why?
A: All residents are responsible for the conduct of their children, guests and anyone else they invite into the building. Please review your lease carefully.
Q: I want to install a satellite dish to get Direct TV. Can I?
A: Probably not. You are only permitted to install a dish on property over which you have “exclusive use or control”, such as a balcony. If you do have a balcony, consult with your property manager about the restrictions that apply. Under no circumstances are you allowed to install or permit to be installed a satellite dish that is screwed into the bricks of the building.
Q: Can I have a roommate?
A: Yes. However, your proposed roommate must complete and submit a rental application, with the required processing fee, and receive management approval, prior to moving in. You may not have a roommate or other person move in with you without first obtaining approval in writing from your property manager.
Q: My lease is expiring, or it already expired, but I have not received a renewal lease. What should I do?
A: Please contact your property manager to review your renewal options.
Q: I want to move out of my apartment. What should I do?
A: You must give at least 30 days written notice prior to your move-out in order to receive back your security deposit. Please be advised that if you are still in the middle of your lease, you are responsible for the rent until the sooner of the end of your lease date or the date that we are able to re-rent your apartment. Please contact your property manager to discuss this in greater detail.
*** In case of medical, fire, or other emergency that could involve immediate peril to you or someone around you, always call 911 first ***